Privacy Policy

Crosswalks by OCA is operated by:

For privacy-related questions or requests, please contact us at:

• Email: oldcliffarchive@gmail.com
• Website: crosswalksbyoca.com

Depending on how you interact with us, we may collect the following categories of information.

A. Information you provide directly

This may include:

• Full name
• Email address
• Telephone/mobile number
• Billing or payment-related information
• Number of participants in a booking
• Participant names where required for an experience
• Booking and transaction details
• Information provided when you contact us
• Feedback, reviews, photographs or other material you voluntarily submit
• Information you provide when registering for workshops, walks, talks or other events

We only request information that is reasonably necessary for the relevant purpose.

B. Information collected automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Time spent on pages
• Referring website
• Website interaction and usage information

This information may be collected through cookies, analytics tools and similar technologies.

C. Information relating to bookings and payments

If you purchase or reserve an experience through our Website, we may receive information necessary to process and administer the transaction.

Where payments are processed by a third-party payment provider, your payment credentials may be handled directly by that provider. We do not intend to store complete card numbers, CVV numbers, UPI PINs or similar authentication credentials on our own systems.

We may use your information to:

• Process and manage bookings
• Confirm registrations and payments
• Communicate with you about an experience
• Send meeting-point, timing and logistical information
• Respond to enquiries and customer-support requests
• Process cancellations, refunds or changes
• Provide and improve our experiences and Website
• Understand how visitors use our Website
• Maintain records relating to transactions
• Prevent fraud, abuse or misuse
• Protect the security of our Website and services
• Send newsletters, updates or promotional communications where permitted and, where required, with your consent
• Invite you to provide feedback or reviews
• Meet legal, regulatory, tax, accounting or other lawful obligations

We will not use your personal information for purposes that are materially different from those communicated to you without an appropriate lawful basis or notice where required by applicable law.

If you choose to receive communications from us, we may send information about:

• New heritage walks
• Upcoming experiences
• Events and workshops
• Seasonal programming
• Cultural and heritage content
• Special offers or announcements

You may unsubscribe from marketing communications at any time by using the unsubscribe option in the communication or contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as booking confirmations or changes to an experience.

Our Website may use cookies and similar technologies to:

• Keep the Website functioning properly
• Remember preferences
• Understand Website usage
• Improve performance
• Measure the effectiveness of communications
• Support relevant marketing or analytics activities, where applicable

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some Website functionality.

Where applicable law requires consent for particular cookies or tracking technologies, we will seek that consent through the Website.

We may use trusted third-party service providers to help operate our Website and business, including providers for:

• Website hosting
• Payment processing
• Booking management
• Email and communications
• Analytics
• Customer support
• Marketing
• Cloud storage
• Security and fraud prevention

These providers may process information on our behalf or independently where they provide their own services to you.

Where a third party independently controls the processing of your information, its own privacy policy may also apply.

We may disclose personal information where reasonably necessary:

• To service providers who help us operate our business
• To payment and booking partners involved in your transaction
• To experience partners or facilitators where necessary to deliver a service you have booked
• To professional advisors
• To insurers, where relevant
• To government authorities or law-enforcement agencies where legally required
• To protect our rights, property, users or the safety of participants
• In connection with a merger, restructuring, acquisition or transfer of business assets

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services
• Maintain transaction and accounting records
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory requirements
• Prevent fraud and misuse

Different categories of information may therefore be retained for different periods.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If we become aware of a personal-data breach requiring notification under applicable law, we will take the steps required by law.

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Obtain information about how your personal data is processed
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the handling of your personal information
• Exercise other rights available under applicable data-protection law

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Requests may be made using: oldcliffarchive@gmail.com

We may need to verify your identity before processing certain requests.

Our Website is not intended to independently collect personal information from children without appropriate involvement or consent from a parent or lawful guardian where required by applicable law.

Where an experience permits children to participate, the applicable booking and participation requirements will apply.

If you believe that a child has provided personal information to us improperly, please contact us.

Crosswalks experiences may involve photography, videography and documentation for editorial, archival, educational or promotional purposes.

Where an experience involves planned photography or videography by Crosswalks or its authorised representatives, we will make reasonable efforts to communicate this to participants.

If you do not wish to be identifiable in promotional material, please notify the experience team or contact us at oldcliffarchive@gmail.com.

Where a specific event has its own photography or media-consent arrangements, those arrangements will apply.

Participants should also respect the privacy of fellow participants and should not publish identifiable photographs or recordings of others where doing so would be inappropriate or unlawful.

Our Website may contain links to third-party websites, booking platforms, payment providers, social-media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review their respective privacy policies before providing personal information to them.

Some service providers we use may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable law.

The updated version will be published on this page with a revised “Last updated” date.

For questions, requests or complaints concerning this Privacy Policy or the handling of your personal information, please contact:

We will acknowledge and address grievances within the timeframes required under applicable law.

This Privacy Policy is governed by the laws applicable in India, subject to the rights and remedies available to you under applicable law.